Get Omnichannel Journey Insights

Wouldn’t you want to know what exactly your users are doing across your channels?

Scalend Journey Insights provides individual journey pattern across various touch points over a period of time. Using modeling and deep analytics, the platform enriches customer personas to provide business specific actionable insights.

Discover common and shortest paths to conversion, evaluate channel efficiency, identify optimal operations and much more.

The Scalend Advantage

  • Time to Market
  • Customer Segmentation and Targeted Marketing
  • Reduced Operational Costs
  • Increased Customer Acquisition and Retention
  • Reduce Churn and Increase Wallet Share

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Omnichannel Customer Journey Analytics

Realtime Customer Journeys
Segmentation
AI-Based Predictions
Realtime Customer Profiling

Unified Data Lake

Support structured/unstructured data
Link disparate data sources
50+ pre-built connectors
Batch & realtime processing

Predictive Modeling

Over 700 functions and models
Churn Prediction
Realtime anomaly detection
Propensity Modeling

Artificial Intelligence / Machine Learning

Intelligent Data Layers
Customer Personas
Behavior Classification
Automated Recommendations